Service Connections gets it done by –
- Working with your management team to develop a customized mystery shopping program for your specific needs.
- Using vetted, trained and coached evaluators who capture the most accurate, reliable, and actionable data to improve your business.
- Making evaluators available to conduct customer service evaluations onsite, online, and by phone 24 hours a day.
- Capturing information in written, audio and video formats.
- Providing level-appropriate, customized reports through our secure website.
- Identifying roadblocks to success
- Creating successful training programs based on findings.