Casinos, Horse Racing and Off Track Betting Facilities

Service Connections has a long history of helping entertainment venues such as casinos, horse tracks and off track betting facilities enhance their customer offerings.

We can evaluate all customer touch points, including slot attendants, blackjack machines/dealers, “cage” employees, restaurants/buffets, other food and beverage services, ticket sellers, parking services/valets, cashiers, rewards/membership services, gift shop employees and more.

Service Connections can help you improve customer loyalty, leading to a clientele that returns time and time again. Satisfied customers not only make more frequent visits, but they spend more time at your location on each visit.

We are the secret to your success!

What We Do

Mystery Shopping

Customer Feedback

Market Research

Training

Event Evaluations

Analysis & Reporting

Employee Engagement Surveys

Recognition Programs

What Customers Say

“We find each report filled with valuable information. Being able to monitor training initiatives, customer service delivery and food quality is key to retaining our current customer base and reaching new customers. Service Connections provides a complete product and is always willing to tackle special initiatives to help us in achieving our goals.”

Successful Restaurant Client

“Knowing how we are performing and how our competition is performing keeps our Sales Team focused on delivering exceptional customer sales and service. Each report motivates our Sales Team to make the most of each sales opportunity.”

Successful Home Builder

Service Connections

Service Connections, Inc., is a market research and mystery shopping company with decades of experience delivering reliable and effective market research and mystery shopping services across the United States. We are a certified women’s business enterprise (WBE).

Why do some businesses succeed?
Why do some businesses just get by?
Ask Us! We are the secret to your success.