Retail &

We all know we have only one chance to make a good first impression. Is your team prepared to make that happen?  Does your Staff welcome your customers and provide them with an exceptional customer service experience?

Service Connections’ mystery shopping programs and StarExcellence consumer feedback programs give you a full and unbiased perspective on your company’s customer experience.   We give you the Tools you need to achieve greater success.

There are numerous touch points Service Connections explores in the retail/e-commerce environment, including:

  • From entry to exit, how do your sales persons engage with customers?
  • What could employees do to increase sales?
  • What are your customers’ perceptions of your stores and products?
  • Who are your customers and how could you attract more of them?
  • Why might potential customers buy from a competitor?

Why did they choose not to buy from you?

We are the secret to your success!

What Customers Say

Service Connections

Service Connections, Inc., is a market research and mystery shopping company with decades of experience delivering reliable and effective market research and mystery shopping services across the United States. We are a certified women’s business enterprise (WBE).

Why do some businesses succeed?
Why do some businesses just get by?
Ask Us! We are the secret to your success.

How We Gather Data

How Can We Help You?

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We are the Secret to Your Success

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